Are you an organized, customer-focused professional who loves keeping things running smoothly behind the scenes? Our client — a top-recognized dealer worldwide known for its exceptional service and high-quality pool and spa installations — is seeking a Service Operations Coordinator to join their growing team.
In this dynamic position, you’ll be the central link between customers, service technicians, and the sales team. You’ll manage the day-to-day operations of the service department — ensuring every client receives prompt professional support from start to finish.
WHAT YOU WILL DO
* Oversee service technician scheduling and dispatch to ensure timely, efficient service delivery
* Manage warranty claims, billing, and invoicing with accuracy and attention to detail
* Communicate directly with customers to coordinate service visits, resolve issues, and ensure a positive experience
* Support the sales team with service-related information, product insights, and scheduling updates
* Maintain service records, reports, and follow-ups to ensure operational excellence
MUST HAVES
* Highly organized with strong time-management and problem-solving skills
* Excellent written and verbal communication — you’re a natural at building relationships
* Customer-focused and solutions-driven — you go the extra mile to make things right
* Technically savvy — basic knowledge of plumbing or electrical controls (training provided)
* Comfortable working in a fast-paced environment with multiple priorities
WHY JOIN THIS TEAM
* Work for one of the top spa dealers worldwide with a stellar reputation for service
* Be part of a tight-knit, customer-first team that values quality and professionalism
* Competitive compensation, benefits, and incentive package
* Ongoing training and opportunities to learn from industry experts
This is your chance to step up, take charge, and make your mark. If you’re ready to build something extraordinary, we want to hear from you.
