Step into a hands-on IT Help/Service Desk Specialist role where you’ll support internal users across a growing transportation and logistics business. You’ll focus on Tier 1 and Tier 2 support, with a strong emphasis on customer service, troubleshooting, and ensuring day-to-day operations run smoothly.
WHY WORK WITH THIS COMPANY?
Join a successful, fast-growing transportation and logistics company dedicated to delivering safe, reliable, and efficient freight solutions across North America. This is a prime opportunity for an IT Support Specialist who thrives on solving technical challenges and enjoys training others. In this role, you will play a key part in empowering our team, boosting company-wide tech literacy, and streamlining our daily workflows.
YOUR RESPONSIBILITIES
*Provide responsive Tier 1 and Tier 2 troubleshooting for local and remote users across multiple locations, handling daily hardware and software issues.
*Resolve routine network, connectivity, and printing issues, manage workstation setups, and handle password/credential resets.
*Support daily messaging platform needs, including mailbox access, data recovery, and information retention.
*Guide team members on internal digital workflows, documentation tools, and tracking spreadsheets.
*Log and manage the full lifecycle of support requests in the ticketing system, efficiently escalating complex or vendor-specific issues when required.
WHAT WE’RE LOOKING FOR
*3+ years in IT break/fix support and technical troubleshooting.
*Support experience for a Windows environment, including basic Domain Controller and Azure VDI user support.
*Experience Supporting a hybrid M365 (Exchange, Outlook, Teams) and Google Workspace (Docs, Sheets) environment.
*Understanding of routing/switching with experience supporting firewalls.
*Ticket management using SysAid (or similar) following standard ITSM processes.
*Nice to have: Understanding of Fleet, TMS and integrated EDI workflows.
*Strong customer-first mindset with excellent verbal and written communication.
*Structured approach to diagnosing hardware, software, and network issues.
*Disciplined with ticket documentation and following internal workflows.
