Join one of Manitoba’s Top Employers as Leader, Infrastructure Services & Operations. Leading the Infrastructure Support and IT Service Desk teams, you will provide strategic direction and operational oversight for enterprise infrastructure, systems architecture, and desktop support. This role demands a technical leader to mentor staff, drive continuous service improvement, align IT with business strategy, and maintain optimal security, performance, cost-efficiency, and end-user experience across the organization.
WHY WORK WITH THIS COMPANY?
Total compensation package goes beyond the basics to prioritize employee health, balance, and day-to-day engagement. Team members enjoy the flexibility of a hybrid work model alongside access to state-of-the-art office facilities. From an on-site fitness centre and 24/7 café to expansive green spaces, quiet rooms, and game lounges, the environment is built to support recharge, focus, and collaboration.
YOUR RESPONSIBILITIES
Infrastructure Operations & Reliability
* Service Management & Operations: Directs Service Desk and infrastructure operations, ensuring high availability, security, and performance while enforcing ITIL disciplines (incident, problem, and change management).
* Escalations & Business Continuity: Serves as the primary escalation point for major technical issues and oversees disaster recovery, backup, and business continuity testing.
* Asset & Documentation Control: Manages software licensing, IT assets, operational runbooks, and documentation standards.
Cloud & Infrastructure Leadership
* Cloud Operations & Architecture: Provides technical leadership for compute, storage, networking, and security; contributes to cloud solution designs and proposes architectural decisions.
* Roadmaps & Standards: Participates in developing the infrastructure/cloud roadmap, establishing SLAs, and driving capacity planning to optimize cloud utilization and costs.
Leadership & Team Development
* People Management & Mentorship: Directs, coaches, and evaluates Infrastructure and Service Desk staff through goal setting, performance reviews, and continuous skills development.
* Workforce Administration: Manages recruitment, scheduling, on-call rotations, and resource planning while fostering a customer-focused team culture.
Technology Strategy & Business Cases
* Strategic Input: Participates in the development and execution of the organization's technology strategy, helping influence future technology direction.
* Investment Analysis: Contributes to and proposes business cases, cost-benefit analyses, and recommendations for infrastructure, cloud, and software investments.
Service Delivery & Customer Experience
* Support Excellence & Visibility: Oversees ticket triage, prioritization, and service levels to ensure consistent, transparent communication with technical and business stakeholders.
WHAT WE’RE LOOKING FOR
* Post-secondary degree in Computer Science, Information Systems, or a related field is required.
* Preferred Certifications: AWS (Solutions Architect, SysOps, or Cloud Practitioner) and ITIL (or equivalent ITSM framework experience).
* Minimum 10 years of progressive IT experience, including 5 years in a supervisory role, with expertise in enterprise infrastructure, cloud services, networking, security/IAM, virtualization, storage, and disaster recovery.
* Collaborative leader skilled in coaching, developing, and inspiring technical teams with a customer-first focus.
* Understanding of IT Service Management (ITIL) frameworks, including Incident, Problem, Change, and Request fulfillment.
* Exceptional interpersonal, written, and verbal communication skills with a proven ability to collaborate across technical teams, vendors, and senior leadership.
* Strong analytical and problem-solving skills; adept at evaluating technical solutions, building business cases, and balancing hands-on operations with long-term strategic goals.
* Experience managing technology vendors, managed service providers, software procurement, licensing, contract management, and vendor negotiations.
* Experience in managing vendors and MSPs, contract negotiations, software licensing, and procurement.
To stay informed about future opportunities, please register on our careers site and set up job alerts to receive new postings that match your experience.
WHY WORK WITH THIS COMPANY?
Total compensation package goes beyond the basics to prioritize employee health, balance, and day-to-day engagement. Team members enjoy the flexibility of a hybrid work model alongside access to state-of-the-art office facilities. From an on-site fitness centre and 24/7 café to expansive green spaces, quiet rooms, and game lounges, the environment is built to support recharge, focus, and collaboration.
YOUR RESPONSIBILITIES
Infrastructure Operations & Reliability
* Service Management & Operations: Directs Service Desk and infrastructure operations, ensuring high availability, security, and performance while enforcing ITIL disciplines (incident, problem, and change management).
* Escalations & Business Continuity: Serves as the primary escalation point for major technical issues and oversees disaster recovery, backup, and business continuity testing.
* Asset & Documentation Control: Manages software licensing, IT assets, operational runbooks, and documentation standards.
Cloud & Infrastructure Leadership
* Cloud Operations & Architecture: Provides technical leadership for compute, storage, networking, and security; contributes to cloud solution designs and proposes architectural decisions.
* Roadmaps & Standards: Participates in developing the infrastructure/cloud roadmap, establishing SLAs, and driving capacity planning to optimize cloud utilization and costs.
Leadership & Team Development
* People Management & Mentorship: Directs, coaches, and evaluates Infrastructure and Service Desk staff through goal setting, performance reviews, and continuous skills development.
* Workforce Administration: Manages recruitment, scheduling, on-call rotations, and resource planning while fostering a customer-focused team culture.
Technology Strategy & Business Cases
* Strategic Input: Participates in the development and execution of the organization's technology strategy, helping influence future technology direction.
* Investment Analysis: Contributes to and proposes business cases, cost-benefit analyses, and recommendations for infrastructure, cloud, and software investments.
Service Delivery & Customer Experience
* Support Excellence & Visibility: Oversees ticket triage, prioritization, and service levels to ensure consistent, transparent communication with technical and business stakeholders.
WHAT WE’RE LOOKING FOR
* Post-secondary degree in Computer Science, Information Systems, or a related field is required.
* Preferred Certifications: AWS (Solutions Architect, SysOps, or Cloud Practitioner) and ITIL (or equivalent ITSM framework experience).
* Minimum 10 years of progressive IT experience, including 5 years in a supervisory role, with expertise in enterprise infrastructure, cloud services, networking, security/IAM, virtualization, storage, and disaster recovery.
* Collaborative leader skilled in coaching, developing, and inspiring technical teams with a customer-first focus.
* Understanding of IT Service Management (ITIL) frameworks, including Incident, Problem, Change, and Request fulfillment.
* Exceptional interpersonal, written, and verbal communication skills with a proven ability to collaborate across technical teams, vendors, and senior leadership.
* Strong analytical and problem-solving skills; adept at evaluating technical solutions, building business cases, and balancing hands-on operations with long-term strategic goals.
* Experience managing technology vendors, managed service providers, software procurement, licensing, contract management, and vendor negotiations.
* Experience in managing vendors and MSPs, contract negotiations, software licensing, and procurement.
To stay informed about future opportunities, please register on our careers site and set up job alerts to receive new postings that match your experience.
