Step into a Freight Receivable Audit Supervisor role where you’ll support a team of 12 while overseeing team performance, KPIs, reporting, account issues, and day-to-day operations. We’re looking for an organized, approachable leader who can coach and motivate a team, navigate complex account issues, manage competing priorities, and use advanced Excel skills for reporting and analysis. If you’re a strong leader who enjoys problem-solving and taking initiative, send an email to Courtney today!
WHY WORK WITH THIS COMPANY?
This organization has spent years investing in a strong company culture and creating a flexible, inclusive workplace where employees feel valued and supported. You’ll be part of a diverse, collaborative team with opportunities for professional and personal growth. Along with a competitive salary, you’ll have access to comprehensive health benefits, an RRSP company match program, training and tuition reimbursement, performance incentives, employee recognition programs, an employee and family assistance program, corporate discounts, and a strong focus on work-life balance.
YOUR RESPONSIBILITIES
* Support a team of 12 employees, providing day-to-day guidance, coaching, mentoring, and performance management.
* Monitor team KPIs and ensure employees are meeting departmental goals and targets.
* Support the team with complex account issues, collections matters, disputes, auditing, and reconciliation.
* Oversee account balancing and workload allocation across the team.
* Review account aging, past-due accounts, and other reporting to identify issues and areas requiring attention.
* Prepare and review weekly, monthly, quarterly, annual, and ad-hoc reports and analysis.
* Utilize advanced Excel skills to analyze data and prepare reporting, including PivotTables, VLOOKUPs, slicers, and macros.
* Ensure team members follow established auditing principles, procedures, and compliance requirements.
* Identify risks, compliance issues, and opportunities to improve processes and efficiency.
* Provide recommendations regarding account resolutions, write-offs, and escalated matters.
* Manage employee vacation, PTO, sick time, attendance, and other day-to-day employee matters.
* Conduct 30/60/90-day reviews, semi-annual performance reviews, goal setting, and employee development planning.
* Participate in hiring, interviewing, onboarding, and offboarding activities.
* Coach employees through performance concerns, troubleshoot issues, and address conflicts within the team.
* Maintain team motivation and a positive, accountable work environment.
* Communicate issues, reporting, and recommendations to senior leadership as required.
* Participate in special projects and support process improvements and changes as the department evolves.
* Help ensure timely resolution of outstanding issues and support the overall performance of the department.
WHAT WE’RE LOOKING FOR
* 5+ years of hands-on management and leadership experience, with experience navigating team challenges and managing through change.
* Previous leadership/team management experience is required. Trucking or transportation industry experience is strongly preferred.
* Experience in collections, accounts receivable, auditing, or accounting would be an asset; collections knowledge can be trained.
* Strong Excel skills, including experience with PivotTables, VLOOKUPs, and slicers; experience with macros is an asset.
* Strong organizational and time-management skills, with the ability to prioritize and manage competing demands.
* Excellent communication and interpersonal skills, with the ability to coach employees, resolve conflicts, and build trust within a team.
* Strong problem-solving and decision-making skills, with the ability to handle issues independently and make decisions under pressure.
* Positive, approachable, and firm-but-fair leadership style.
* Self-motivated and proactive, with the ability to take initiative and work independently.
* Tenacious and solutions-oriented, while maintaining a professional and respectful approach.
* Strong attention to detail, particularly when working with numbers, reporting, and account information.
* Ability to adapt to process changes and evolving business needs.
* Valid driver's licence and access to a reliable vehicle required.
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