Join a mission-driven housing organization as Director of Tenant and Housing Services, providing senior leadership across a diverse housing portfolio, including housing operations, tenant services, and portfolio performance. You will oversee funding agreements, ensure regulatory compliance, and serve as a key liaison with external stakeholders. The role includes leading budgeting, rent administration, and performance management while balancing financial sustainability with affordability and social impact. You will also manage risk, strengthen operational systems, and ensure safe, high-quality housing, while leading teams and fostering accountability, collaboration, and continuous improvement.
WHY WORK WITH THIS COMPANY?
This established not-for-profit organization works within the urban development and community renewal space, supporting the revitalization of downtown environments through collaborative, long-term planning and development initiatives. Focused on responding to local needs, challenges, and opportunities, it plays a key role in fostering vibrant, inclusive, and sustainable urban communities.
YOUR RESPONSIBILITIES
*Provide executive oversight of funding agreements, operating agreements, and partnership MOUs.
*Ensure adherence to all applicable regulatory, legislative, and funding requirements.
*Serve as the primary operational liaison with funders, housing authorities, and partner organizations.
*Lead audit preparedness, reporting integrity, and compliance monitoring activities.
*Provide strategic leadership for housing operations, including administration, leasing, maintenance oversight, and tenant services.
*Develop, implement, and continuously improve standardized operating procedures, policies, and service delivery frameworks.
*Collaborate with facilities and maintenance teams to ensure safe, well-maintained, and high-quality housing environments.
*Lead the development, management, and monitoring of operating budgets.
*Establish portfolio strategies that balance financial performance with affordability objectives and subsidy sustainability.
*Oversee organizational risk related to funding compliance, rent structures, subsidy management, and program eligibility.
*Implement mitigation strategies and ensure compliance with applicable tenancy legislation, as well as health and safety standards.
*Strengthen relationships with service providers and community partners.
*Provide leadership in resolving complex tenant, operational, and reputational issues.
*Lead, mentor, and support multidisciplinary teams. Build leadership capacity and support succession planning.
*Foster a culture of accountability, collaboration, innovation, and continuous improvement across the organization.
WHAT WE’RE LOOKING FOR
*7–10 years of progressive senior leadership experience in nonprofit housing, property management, or a related field, including responsibilities at a senior management level.
*Proven experience overseeing complex, multi-site housing portfolios, including affordable and mixed-income housing developments.
*Strong understanding of funding structures, regulatory requirements, and tenant-focused service delivery approaches.
*Demonstrated experience preparing and presenting reports to Boards, funding bodies, and government stakeholders.
*Advanced financial management skills, including budgeting, forecasting, and oversight of portfolio performance.
*Strong capabilities in leadership, governance, stakeholder engagement, and relationship management.
*Ability to effectively balance operational efficiency with social impact and community outcomes.
