Join a dynamic, high-growth organization as the Director of Recruitment, leading and optimizing the organization's end-to-end talent acquisition strategy. You will oversee the recruitment function, develop innovative and scalable approaches to support high-volume hiring, and translate organizational priorities into effective global talent strategies. This executive leadership role includes driving continuous improvement across recruitment operations, empowering and developing recruitment professionals, and delivering transformational talent initiatives that support organizational growth. You will provide strategic leadership, foster innovation, and build a high-performing recruitment function in an evolving environment.
WHY WORK WITH THIS COMPANY?
Our client is a global organization and recognized leader in customer experience solutions, partnering with some of the world's most well-known brands. With a strong commitment to innovation, technology, and operational excellence, they deliver customer support and business process solutions across a diverse range of industries. They foster a collaborative, fast-paced environment that values continuous learning, professional growth, and employee success.
YOUR RESPONSIBILITIES
*Provide strategic leadership, coaching, and mentorship to the Talent Acquisition team, fostering a high-performance culture focused on excellence, collaboration, and continuous improvement.
*Partner with senior leadership and key stakeholders to develop, implement, and execute organization-wide talent acquisition strategies aligned with business objectives.
*Develop and optimize scalable, data-driven recruitment processes to support high-volume hiring, improve operational efficiency, and enhance the candidate experience.
*Support the professional growth of the recruitment team through ongoing coaching, performance management, and career development initiatives.
*Act as a trusted advisor to internal stakeholders by providing labour market insights, workforce planning recommendations, and strategic recruitment guidance.
*Lead talent acquisition initiatives that support organizational growth, transformation, and workforce planning objectives.
*Design and facilitate training programs that strengthen recruitment best practices, interviewing skills, and talent acquisition capabilities across the organization.
*Oversee the organization's recruitment marketing strategy, including career sites, job boards, and digital recruitment platforms, to strengthen employer branding and attract top talent.
*Collaborate with hiring managers throughout the recruitment lifecycle, providing expert guidance on interviewing, candidate assessment, and selection to ensure quality hiring decisions.
*Analyze recruitment metrics and key performance indicators, preparing reports and recommendations that support continuous improvement and informed decision-making.
*Lead cross-functional projects and strategic initiatives as assigned by executive leadership, driving operational excellence and organizational success.
WHAT WE’RE LOOKING FOR
*Post-secondary education in Human Resources, Business Administration, Organizational Development, or a related field.
*8–10 years of progressive leadership experience in talent acquisition, including managing high-volume recruitment; staffing agency experience is considered an asset.
*Proven success leading recruitment initiatives within fast-paced, high-growth organizations or high-volume operational environments.
*Exceptional communication and relationship-building skills, with the ability to influence stakeholders and communicate talent strategies effectively at all levels of the organization.
*Strong analytical skills with experience interpreting recruitment data, identifying trends, and translating insights into strategic recommendations.
*Demonstrated ability to thrive in dynamic, fast-paced environments while effectively managing multiple priorities and competing deadlines.
*Strategic and innovative problem solver with proven experience leading complex projects, driving continuous improvement, and delivering operational excellence.
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