Take on an important role as a Customer Service Representative – Transportation, supporting daily operations through order entry, shipment tracking, and customer communication. Manage high-volume inquiries, provide shipment updates, and resolve issues efficiently. Work with internal teams and external partners to coordinate shipments, support rate requests, and resolve invoicing discrepancies. If this sounds like you, apply today!
WHY WORK WITH THIS COMPANY?
This organization is a well-established transportation and logistics company known for its commitment to reliability, efficiency, and customer service. Employees benefit from a collaborative and fast-paced work environment where teamwork, communication, and attention to detail are highly valued. The company’s focus on operational excellence and continuous improvement supports a workplace culture centered on professionalism, accountability, and long-term success.
YOUR RESPONSIBILITIES
*Receive, process, and enter customer orders into internal systems
*Manage high-volume customer communications via email and phone, responding to inquiries, shipment updates, and special instructions
*Screen and prioritize incoming emails related to pickups and operational requirements
*Trace, monitor, and update shipment loads to ensure timely delivery and issue resolution
*Geocode and review mapping data to support routing and shipment planning
*Prepare operational and customer service reports
*Submit rate requests and support pricing approvals and updates
*Coordinate with third-party logistics providers (3PLs) to manage special customer requirements
*Process, code, and reconcile invoices, resolving discrepancies with internal teams and customers
WHAT WE’RE LOOKING FOR
*Effective critical thinking and decision-making skills with the ability to resolve issues efficiently
*Ability to work successfully in a high-volume, deadline-driven environment
*Strong interpersonal, verbal, and written communication abilities
*Detail-oriented with a strong focus on accuracy and organization
*Reliable self-starter with a strong sense of responsibility and accountability
