Take on an important role as a Customer Service Assistant, supporting daily operations through shipment tracking, customer account management, pricing updates, and appointment coordination. Work closely with customers and internal departments to ensure accurate information, smooth communication, and efficient service. If this sounds like you, apply today!
WHY WORK WITH THIS COMPANY?
This organization is a well-established transportation and logistics company known for its commitment to reliability, efficiency, and customer service. Employees benefit from a collaborative and fast-paced work environment where teamwork, communication, and attention to detail are highly valued. The company’s focus on operational excellence and continuous improvement supports a workplace culture centered on professionalism, accountability, and long-term success.
YOUR RESPONSIBILITIES
*Support the Customer Service team with day-to-day operations and administrative tasks
*Maintain and update customer, shipper, and receiver profiles accurately
*Enter, track, and update customer shipment information in internal systems
*Upload and organize documentation within company software platforms
*Assist with customer communications and service inquiries
*Manage assigned small-volume customer accounts and provide ongoing support
*Support the Pricing team with data entry and quote management
*Enter and maintain customer spot quotes and pricing information
*Review and process large extended-lane quotes for accuracy and completeness
*Identify opportunities to improve or revise extended-lane pricing structures
*Assist with internal projects and cross-functional initiatives
*Schedule and coordinate pickup and delivery appointments
*Provide holiday coverage support for the Customer Service team
*Communicate effectively and collaborate with internal departments across the organization
WHAT WE’RE LOOKING FOR
*Strong problem-solving and analytical abilities
*Proven ability to thrive in a fast-paced environment and perform well under pressure
*Excellent verbal and written communication skills across multiple platforms
*High level of accuracy and attention to detail
*Dependable, accountable, and results-oriented
*Positive attitude with a strong work ethic
*Ability to work effectively both independently and collaboratively within a team environment
*Strong computer proficiency and ability to quickly learn internal software systems
*Committed to continuous learning, professional growth, and development
